Shipping and Delivery

HOW MUCH DOES IT COST?

Custom Surfboards

  • Under 8ft to North and South Island, NZ - $40
  • Over 8ft to North Island, NZ - $80
  • Over 8ft to South Island, NZ - $100

Accessories

  • North Island, NZ - $6
  • South Island, NZ - $8
  • When you order more than one product you only pay shipping for one item.

RURAL DELIVERY is an extra $6.

WHEN CAN I EXPECT MY DELIVERY?

  • 1 - 2 days North Island, NZ (considering the below points)
  • 2 - 4 days South Island, NZ (considering the below points)
  • Surfboards will be packed and sent once complete and full payment is received. All other products will be processed and shipped the day funds clear in our bank account.
  • All products will be shipped during weekday business hours - Monday to Friday, 10am to 5pm. Outside of those business hours, during public holidays and weekends nothing will be shipped, as courier companies do no operate.
  • Pick ups are welcome between business hours (Mon-Fri 10am-5pm and Sat 10am-3pm). Payments are welcome to be made in store.


HOW CAN I TRACK MY DELIVERY?

  • Please email us if you require your tracking number.  Email: office@csasurfboards.com
  • You can track your board via the Fastway Couriers website 


WILL MY SURFBOARD BE SAFE ON THE COURIER?

  • Yes! We do everything we can to make sure your surfboard is safe. We have found Fastway Couriers to have the best service in New Zealand. We will wrap your surfboard in bubble wrap twice, reinforce it in a custom box, then include fragile tape and top stow stickers to make sure they are looked after on the journey.
  • When your surfboard arrives please check it before you sign for it.


WHAT HAPPENS IF I'M NOT HOME WHEN THE COURIER COMES?

  • You will be left a card in your letterbox with the contact details of your Courier.  You can contact them to arrange specific delivery or find out depo pick up details.
  • If another member of your household is going to be home when the courier arrives please ensure that they check your surfboard before they sign for it.  If the board has been damaged DO NOT SIGN for it so you can receive payment for it to be fixed or replaced.

COPYRIGHT © 2019 CSA SURFBOARDS. ALL RIGHTS RESERVED.